The goods that I send you are in perfect order when they leave my studio. So I trust that there will never be a problem. Since eco printing is a natural process, your item will have that natural look, with spots and marks. Silk scarves have hand sewn edges. These are part of the product, you are aware of it when you buy. In themselves they should be no reason to return an item. I endeavor to photograph each item as clearly as possible so you have a good feel for the product before you decide to buy it. I add measurements if it is a garment so check carefully before ordering please. If after all of this you are for some reason utterly disappointed with an item you have bought from me, please contact me first by email (firstname.lastname@example.org) no later than 30 days after shipment date, and I am sure we will come to a mutually satisfying solution.